Key Skills

Microsoft skills:

• Active Directory Topology planning, maintaining and installation from Small Business networks to multi-site, multiple-domains, DNS Zones / VPN environments and OU Structures.

• Single Microsoft Exchange Server 5 onwards to 2008 installation and support. Custom forms, spam filtering and blacklisting.

• Microsoft Servers (Standard, Enterprise, Small Business) NT, 2000, 2003, 2008 installation and support.

• All Windows clients such as Windows 95 through to Vista and Windows 7, 64/32bit.

General Skills

• Excellent communication skills at all levels both oral and written.

• Team player –I fit in well with teams, working effectively and being able to achieve team goals.

• Good listening skills, quick to learn and seeing improvement opportunities.

• Analytical skills consider all options in order to ensure the best method is chosen.

• Problem solving skills - always trying to find the best solution, not afraid to try out new ideas.

• Efficient in meeting deadlines by ensuring all team members are set to meet their key performance indicators.

• Planning - effectively prioritise the workload to optimise efficiency.

• Ability to work under high pressure and responsibilities.

• Experienced in dealing with customer complaints and have the knowledge of customer expectations and methods of providing good customer service.

• Leadership skills when managing major issues and giving ‘best practice’ advice to team members.